Return Policy: At SouthWind Coin Rings, we want you to be completely satisfied with your purchase.
We understand that sometimes a return may be necessary, and we strive to make the process as straightforward and convenient as possible. Please review our return policy guidelines below:
1. Eligibility for Returns: – Items must be returned within 30 days from the date of purchase. – Products must be unused, in their original condition, and with all tags and packaging intact. – Personalized or customized items, as well as perishable goods, are not eligible for return. 2. Initiation of Return: – To initiate a return, please contact our customer support team at support@southwindcoinrings.com within the eligible time frame. – Provide your order number, the item(s) you wish to return, the reason for the return, and any relevant supporting details. – Our customer support representatives will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. 3. Return Shipping: – Customers are responsible for the cost of return shipping, unless the items received were damaged, defective, or an incorrect product was delivered. – We recommend using a trackable shipping service for your return and retaining proof of postage. 4. Refund Process: – Once we receive the returned item(s) and verify their condition, we will initiate the refund process. – Refunds will be processed within 5-7 business days of receiving the return, excluding any shipping fees. – The refund will be issued via the original payment method, unless otherwise agreed upon. 5. Exchanges: – We currently do not offer direct exchanges for returned items. – If you wish to exchange a product, we recommend initiating a return for a refund and placing a new order for the desired item. 6. Damaged or Defective Items: – If you receive a damaged, defective, or incorrect item, please email support@southwindcoinrings.com within 48 hours of receiving the order. – We may require photos or additional details to assess the situation and arrange the return or replacement. Please note that this return policy is subject to change without notice. We encourage you to review the policy regularly or contact our customer support team for any clarifications or updates. We are here to assist you and ensure a seamless shopping experience.